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Csat Score. Respondents are generally asked to select a score from a range which is then converted into a percentage. The name is derived from the term Customer SATisfaction CSAT Score.
Your CSAT score is the percentage of respondents who are 4 satisfied and 5 very satisfied Customer Effort Score CES surveys. Customer Satisfaction CSAT score. The name is derived from the term Customer SATisfaction CSAT Score.
To calculate your score take the number of satisfied customers those who rated you 4 or 5 and divide by the total number of responses.
What is a good CSAT score. Customer Satisfaction CSAT score. The name is derived from the term Customer SATisfaction CSAT Score. What is a good CSAT score.